Survey & Poll
Tell us what's working — your input shapes our priorities.
Which service has helped you the most this year?
10,110 responses so far
You said, we did
Actions we've taken based on citizen feedback.
Tanker arrival times were unpredictable.
Added live GPS tracking and SMS ETA for every booking.
Jan 2026
No way to know if a complaint was actually assigned.
Introduced ticket status with officer name and SLA countdown.
Feb 2026
Payment receipts were only on paper.
Rolled out instant digital receipts over SMS and email.
Mar 2026
Malayalam support was limited.
Expanded bilingual forms across the top services.
Apr 2026
Last updated: July 13, 2026 · 3:38 PM